If you are a resident or a visitor to the Canary Islands, you will be thrilled to know that Lovesharing Motos has introduced the first motorsharing service to facilitate mobility in the city. This innovative service allows users to access 100% electric motorcycles through the Lovesharing Motos app, providing an easy and sustainable way to move around the city.
Please note that these are answers and recommendations from community members and their personal experiences. Answers can be slightly edited for clarity.
Easy and sustainable mobility
Lovesharing Motos has designed solutions that are fully adapted to your needs. With motorcycles spread over different key points in Gran Canaria, the Lovesharing Motos app allows you to reserve your electric motorcycle with a 100% digital and free process. This makes it easy and convenient to access our motorcycles and contribute to sustainability by reducing your carbon footprint.
Pay-per-use options
One of the great features of Lovesharing Motos is the different pay-per-use options that are available. If you are an occasional user, you can choose the pay-per-minute option and only pay for the time you use the motorcycle. Alternatively, if you use our motorcycles frequently, you can subscribe to our flat rate and enjoy unlimited minutes. There is also an option to prepay your minutes and use them when you need them. Check the website for up to date prices.
Subscription plan
The subscription plan is perfect for those who use our motorcycles frequently. Once you subscribe, you will be able to enjoy unlimited minutes. When your subscription plan time has been consumed, you can continue to use the motorcycle with an additional charge per minute. Check the website for up to date prices.
Charging and Usage
One of the most frequent questions posed by potential users is regarding the charging process of the vehicles. The services have designed a user-friendly approach where the responsibility of recharging does not fall on the user. Instead, one simply uses the moto and ensures it is left within a designated return zone. A critical point to note is the battery level; users are advised not to let it fall below 10% to avoid a minor fee. The exact fee amount remains unclear, as it is seldom reached by regular users.
Return Zones Explained
The return zone is a predefined area within the city, visible in the service’s app, where users can officially end their ride and stop the billing counter. While users are free to roam beyond these zones, they can only pause their ride—which still incurs charges—but cannot conclude it outside these areas. The return zones typically cover major downtown areas and may include certain spots in peripheral neighborhoods, offering flexibility within a structured framework.
Payment Flexibility
When it comes to payment methods, the services exhibit versatility by accepting non-Spanish debit and credit cards, catering to a global user base. For instance, virtual cards like Revolut are accepted, although there seems to be a limitation regarding the acceptance of IBAN for SEPA direct debits. This inclusivity in payment options reflects the service’s aim to accommodate a diverse range of users.
User Experiences and Drawbacks
Despite the apparent advantages, user experiences have highlighted some quality issues concerning the bikes. Instances of malfunctioning apps, dormant bikes, and unresponsive vehicles have been reported, leading to frustration and wasted time. The lack of compensation for the extra minutes spent resolving these issues has been a point of contention, with some users finding alternative transportation methods, like taxis, to be more reliable and cost-effective.
In conclusion, moto-sharing services present a promising solution for urban transportation, yet they are not without their challenges. Users are encouraged to familiarize themselves with the service rules, remain vigilant about the vehicle’s condition, and weigh the convenience against occasional quality hiccups. As the service continues to evolve, one can hope for improvements that will make urban commuting smoother and more enjoyable for everyone.
Members experiences with Lovesharing
23-01-2023: If you just want to go around in Las Palmas Lovesharing is the easiest I think, I use them often. Sometimes the bikes are in a bit of bad condition but mostly it works well.
Update: 28-01-2024 I stopped using their service because of quality issues in general around the bikes. Often I couldn’t finish my ride in the app because the bike went dormant and I had to fight with it for dozens of minutes to finally be able to finish, sometimes it was also difficult to open the trunk and get my backpack back, sometimes the bike didn’t start after I started the ride in the app, and the last time when the bike simply stopped working on the road during the ride, I decided that this was it and nothing more. Of course, I never get reimbursed for the extra minutes I spent fighting, so very often a taxi would have just been cheaper.
I uploaded my passport and driving license in the app but it wasn’t working. After contacting the customer support a couple of times they fixed it. I finally got it working and I had my first ride just now.
It’s possible to rent the scooters per minute or for 24 hours for €1. They are located all over Las Palmas and in a few places in the outskirts of Las Palmas.
There are 3 modes – standard, custom and Xtra, which allow for different top speeds. Helmets are provided in the storage box.
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